We welcome feedback from all our guests.
Are the treks safe?
We take safety very seriously, all of our guides. We also prepare risk assessments for all treks and adventures, if you would like to view these documents please let us know.
You can email us on firstname.lastname@example.org
Before you go on a trek, we make sure we are aware of any medical needs, we need at least one emergency contact number for you. Your guide will log the time you leave on your trek with the local base and log back in when you arrive back at the base. This is an important feature of the treks to make sure you have a safe and comfortable adventure.
Will I see orangutans?
We cannot guarantee you will see orangutans on your trek. However, the areas where we trek are hotspots for orangutans and other wildlife. Your guide will teach you a variety of hand signals so you can signal without speaking. This helps to ensure we don’t disturb the wildlife and increases your chances of seeing a variety of animals.
Where is the nearest ATM?
The nearest ATM to Batu Katak is in Bohorok which is about 20 minutes away. We recommend you bring enough money for your trip, however, if you need to find an ATM we can organise to take you to Bohorok.
Do you cater for special dietary requirements?
Yes, we cater for all dietary requirements. Please let us know in advance via email when you make your booking, so we have time to prepare the food before you arrive.
How fit do I need to be?
A moderate level of fitness is required as the terrain can be unpredictable. We want to make sure your jungle experience is the best it can be. If you have any concerns, let your guide know in advance so they can support you if required.
Where do the treks leave from?
Karst Forest and Gunung Leuser treks leave from Batu Katak village.
If you are staying in Bukit Lawang, we can arrange a pickup and then you will be brought to Batu Katak Village where the treks start (Pickup will entail and extra cost).
How do I get there?
From the airport: When you book with SoCE before you arrive to Sumatra, we can arrange a driver for you. One of our local drivers will come to collect you from the airport. They will wait at the airport entrance with sign. Their contact details will be given to you before you arrive so you can also connect with them. From experience when arriving in a new country is always nice to have a friend waiting at the other end for you.
The drive from the airport to Batu Katak is 3 hours drive so bring your music for the ride. The cost for airport pickup is: 700,000 IDR
Public Bus: If you're feeling adventurous you can get the public bus from the airport to Binjai then to Bohorok . We can arrange for a bike to pick you up from the Bohorok. 50,000 airport to binjai Binjai to bokorok 25000
From Bukit Lawang: For an additional cost, we can arrange for either a driver or motorbike to collect you from your accommodation. The drive from Bukit Lawang to Batu Katak costs: 150000 IDR (8.58Euro)
I joined Ruddy and his team on a two trek which was amazing. From start to finish they supported us on the entire journey. We felt safe and secure in their expert hands. The highlight was seeing a mother and baby orangutan in the trees just watching us walk by. It felt amazing to be able to support the forest by planting the trees. I look forward to returning again. Thanks Ruddy for an amazing experience.
WHAT PEOPLE SAY
— Nimish, India